Accessibility
Whether this website works for you: the standard we build to, what we have checked ourselves, the problems we already know about, and how to tell us when a page defeats you. Nothing here is a claim of perfection, and no part of booking a car depends on the site working.
No part of this service requires you to use the website. If a page is unusable, that is our problem to fix, and in the meantime the phone route is not a lesser one.
The website
Known problems
Vehicles and service are answered elsewhere
This statement covers the website only. The service side — a folding wheelchair in a standard car, service animals, assistance at the door — is a separate matter, and the fastest route to a straight answer on any of it is to call (646) 222-4444 or write to us.
Telling us something is wrong
Send it to info@northlineblackcar.com, or call (646) 222-4444. Useful detail: the page or the trip, what you were trying to do, what happened, and the assistive technology or browser if it is a website problem. We reply within about an hour and will say either when it will be fixed or that it will not be, rather than acknowledging it and going quiet.
Common questions
Does this statement cover the booking checkout?
No, and that is the largest gap in it. Checkout is on a third-party hosted widget at Limo Anywhere on a different domain, so its accessibility is theirs rather than ours. This is flagged as a known issue on the booking page. Until it is resolved, (646) 222-4444 is a fully equivalent route.
Do you have large print or plain-text versions of your policies?
The pages resize and reflow, so browser zoom or reader mode should give you both. If neither works for you, ask at info@northlineblackcar.com and we will send the text in whatever format is useful.
TRI-STATE AREA
